Genpact - Walk Drive for Freshers & Experienced on 02nd Feb 2024
Genpact Mega Walk-In Drive
• Experience: 00-02+Years
• Qualification: Any Graduate
• Job Location: Hyderabad
• Role : Non-Voice
Time and Venue
02nd February Time: 11AM- 2PM
Genpact Hafeezpet: F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
Job description
Work Module: Work from office
Shifts: Flexible with any shift
Inviting applications for the role of Process Associate, Trust Safety – Customer Care
In this role, you will use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the process.
Responsibilities
• Review the reported content within agreed turnaround times and standards of quality.
• Recognize trends and patterns and escalate issues outside the company policy to the global team.
• Respond to customer inquiries and problem escalations.
• Provide email support to troubleshoot and resolve issues experienced with client accounts and other technical issues.
• Maintain a thorough understanding of client processes and policies.
• Reproduce customer issues and escalate product bugs.
• Provide excellent customer service to our customers.
Qualifications we seek in you!
Minimum Qualifications
• Any Graduate (PG an added advantage).
• Good work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.
• Must be able to work on a flexible schedule (including weekend shift work)
Preferred Qualifications/ Skills
• Effective probing skills and analyzing / understanding skills.
• Problem-solving skills with a customer-centric approach
• Prior experience in Customer Support / Content Review
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